Warranty

Last updated: November 6, 2026

Warranty coverage for a Lux Lighting purchase depends on the product’s manufacturer, model, components and written warranty supplied with the purchase. Contact us before ordering for the applicable warranty document. This page does not replace a written warranty or reduce a commitment made with an existing purchase.

Coverage for your lighting product

Lighting fixtures, LED modules, drivers, controls, lamps and finishes can have different warranty periods and conditions. A lifetime warranty or a particular finish warranty must be expressly stated in the applicable product warranty; it should not be assumed from this general page. Manufacturer coverage is provided by the warrantor identified in that document. Any separate written Lux Lighting warranty remains governed by its own terms.

Before installation

Check the delivered product for damage, missing parts and the correct model. Confirm its voltage, dimmer compatibility, mounting requirements and dry, damp or wet location rating against the manufacturer’s instructions. Arrange installation by a qualified professional where appropriate or required. Keep the packaging, proof of purchase and product documentation until you have inspected the item.

How to request warranty help

1. Contact Lux Lighting with your order number or other proof of purchase and the product’s brand and model.
2. Describe the issue and provide photographs, the installation date and any relevant product information if available. Do not email payment-card details.
3. Contact us before uninstalling or returning a product. We will help identify the applicable warranty and the manufacturer’s claim or inspection requirements.

Remedies and related costs

Repair, replacement, refund, replacement parts and responsibility for labor, removal, reinstallation or freight depend on the applicable written warranty and law. Do not assume that these costs are covered or excluded without checking the relevant terms. Obtain return instructions before sending an item; a warranty request does not itself authorize a return.

Conditions and exclusions

The applicable written warranty determines any limitations relating to installation, voltage, incompatible controls, environmental exposure, alteration, maintenance, misuse, normal wear, finish changes or commercial use. Exclusions cannot remove rights that applicable law requires. We do not impose a new blanket exclusion on all lighting products through this page.

Shipping damage and ordinary returns

Shipping damage, a missing component and a change-of-mind return may require different processes from a manufacturer-defect claim. Contact us promptly with delivery photographs and retain the packaging so the issue can be reviewed. See our Shipping information and Return request page. This does not shorten a statutory claim period or an applicable written warranty.

Your legal rights

You may have rights under an express warranty, implied warranties and consumer-protection law that vary by state or jurisdiction. Nothing on this page excludes rights, liability or remedies that cannot lawfully be excluded, limits an existing written warranty, or makes statutory rights conditional on product registration. A warranty claim and rights arising from a product defect are distinct from an ordinary return request.

Warranty assistance