Shipping

Last updated: November 6, 2026

Free ground shipping

Free ground shipping applies to eligible, non-oversized fixtures and other eligible products delivered within the contiguous 48 United States and Washington, DC. A product requiring a freight or oversized shipment is excluded. Free shipping does not apply to the destinations listed below.

Destinations requiring a quote

For Canada, Alaska, Hawaii, U.S. territories and overseas military destinations, please contact Lux Lighting for a shipping quote before placing your order. These destinations do not have a free shipping option at checkout. An unavailable delivery option does not mean that we cannot help arrange a quoted shipment.

Oversized fixtures and freight

Oversized fixtures require a separate shipping quote, including shipments within the contiguous United States. Contact us with the product model, quantity and delivery address so we can review freight requirements, delivery access and any additional services. We will explain the applicable charges before you approve and pay for a quoted order. Do not assume that a zero-dollar or unavailable shipping rate is a freight quote.

Request your shipping quote

Use our Contact form, email Info@luxlighting.com, or call (844) 999-2626. Include the product link or SKU, quantity and delivery postal code; tell us about stairs, access restrictions or special delivery services if relevant. We may need more delivery information to provide an accurate quote. A quote request does not place or pay for an order.

Availability, delivery estimates and assistance

Processing and transit estimates depend on the product, stock availability and delivery service. A transit estimate is separate from processing or special-order lead time. We will communicate changes and provide any delay notices, cancellation choices and refunds required by law. For delivery damage or an incorrect item, retain the packaging and contact us with the order number and photographs. Review our Return request page for other return assistance.